Checklist of Queens Woes
Got slush? Call 311 to report a street that needs plowing. Tribune photo by Ira Cohen
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TribAction Help Lines
O pen 24 hours a day, 365 days a week, most City services and departments can be reached by calling 311. Before calling any other number regarding any city services, first try 311 and the chances are, they can help.
311’s mission is to provide the public with quick, easy access to all New York City government services and information while maintaining the highest possible level of customer service; to help agencies improve service delivery by allowing them to focus on their core missions and manage their workload efficiently; and to provide insight into ways to improve City government through accurate, consistent measurement and analysis of service delivery Citywide.
311 allows customers to call one easy-to-remember number in order to receive information and access to City government services. All calls to 311 are answered by a live operator, 24 hours a day, seven days a week. Immediate access to translation services in over 170 languages is available.
The 311 Call Center most frequently receives calls about recycling schedule and information requests, missed garbage collection complaints, alternate street parking rules, noise complaints, blocked driveway complaints, CFC/freon pickup requests, landlord-related complaints and information about health insurance options.
311 now also provides scheduling for Department of Buildings plan examinations, and is able to provide you with information relating to recreation centers, public pools, golf courses and other facilities in your area.
Dial 311 in any borough of New York City. If you happen to be outside of New York City call (212) NEW-YORK. The TTY Number is (212) 504-4115. And, of course, callers should always call 911 in an emergency.
Broken sewer grates are common problems, but fixable. call the pothole hotline. Tribune photo by Ira Cohen
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The following list is of phone numbers for other services that are frequently asked for by our readers.
AIDS Helpline
(800) TALK-HIV
Air, Water, Sewer & Noise Complaints
(718) 337-4357
Alcoholics Anonymous
(718) 520-5021
Alcoholism Services
(212) 252-7022 or (800) 56 SOBER
American Cancer Society 24-hour Hotline
(800) ACS-2345.
Birth & Death Certificates
(212) 788-4520
Board of Elections (Queens)
718-730-6730
Car Tow-away
(212) 971-0770
Children’s Services (Emergency)
(212) 966-8000
Child Abuse Hotline
(800) 342-3720
City Collector
(718) 935-9500
City Sheriff (Queens County)
(718) 298-7500
Civil Court (Queens County)
(718) 262-7100
Community Board Information
(718) 286-2900
Community Boards
(718) 286-2900
Consumer Affairs
(718) 286-2990
County Clerk (Queens)
(718) 298-0601
Crime Victims Board
(718) 923-4325
Crime Victims Hotline
(866) 689-HELP (4357)
Day care programs in Queens
(718) 523-6368
Dental Emergency Service (Weekends only)
(718) 454-8344
District Attorney’s Squad (Hot Line)
(718) 286-6580
Domestic Violence
(800) 621-HOPE
Drug Abuse Treatment Information (OSAS)
(800) 522-5353
E-Z Pass
(866) 522-6080
Environmental Protection
(718) 337-4357
Food Stamps - English
(877) 472-8411
Estampillas de Comida - Español
(877) 472-8411
Federal Information Center
(800) 688-9889
Gas Emergency
To contact Con Edison,
(800) 752-6633
To contact Keyspan,
(800) 490-0045
Gays and Lesbians
To get referrals on gay and lesbian services,
(212) 620-7310
Legal Aid
(718) 286-2450
Legal Services for the Elderly
(718) 286-1500
Lottery
(518) 388-3415
Marriage License Information
(718) 286-2829
Mayor’s Voluntary Action Center
(212) 788-7550
Mayor’s Office for People with Disabilities
(212) 788-2830
Medicaid
(877) 472-8411
Medicare Questions / Reduced Fare Passes
(800) 772-1213
Mentally Ill
(212) 684-3264
Movies
(718) 777-FILM
MTA Bus schedules
(212) 878-7000
Parking Violations Information
(718) 225-5368
Parks Information
(718) 520-5900
Pest Control
(718) 956-7103
Planned Parenthood
(212) 274-7200
Poison Control Center
(212) 340-4494
Potholes
(718) 225-5368
Public Schools & Community School
District Affairs
(718) 935-3910
Public Schools: Chancellor
(718) 935-2794
Public Schools: HS Equivalency (GED)
(212) 673-8254
Queens District Attorney
(718) 286-6000
Queensboro Council for Social Welfare
(718) 468-8025
Queens Public Library
(718) 990-0700
Queens Women’s Network
(718) 657-6200
Real Estate Property Tax
(718) 935-9500
Sanitation Action Line
(212) 219-8090
Sexual Assault
(718) 286-6604
Sexually Transmitted Diseases
(800) 227-8922
Social Security
(800) 772-1213
Suicide Prevention
(212) 532-2400
Street Lights
(718) 225-5368
Tax Payers Assistance Unit
(718) 935-9500
Taxi Commission (Queens)
(718) 391-5500
Telephone Books
(800) 888-8448
Towed Cars
(212) TOW-AWAY
Traffic Lights
(718) 225-5368
Travel Information
(718) 330-1234
Veterans’ Information
(718) 459-1828
Youth Line Hotline
(800) 246-4646
Trib Action Desk
Got a civic gripe, write the Trib Action Desk at
174-14 Horace Harding Expwy
Fresh Meadows, NY, 11365
Or fax (718) 357-9417
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